By Juliet Umeh
A global technology company, Zoho Corporation has announced execution plans and ongoing investment in artificial intelligence, AI, beginning with the launch of 13 homegrown generative AI.
The company said that the integration of AI tech is being powered by ChatGPT, an artificial intelligence chatbot developed by OpenAI and released in November 2022 for better customer experience.
According to the company, its plan in developing AI strategy includes platform expansion and its innovation roadmap with a focus on delivering superior customer experience and value while ensuring the highest level of customer privacy and security.
It explained that over a decade, it has been executing and implementing AI (Zia) across its product portfolio, developing in-house technology that runs on the company’s private cloud.
Zia is full-featured, inline internet security gateways that inspect all internet traffic bi-directionally for malware, and enforce security and compliance policies.
Country Manager, Zoho Nigeria, Mr. Kehinde Ogundare said: “The fusion of ChatGPT’s generative AI with our homegrown AI features will provide users with a more intuitive, efficient, and secure experience, reflecting Zoho’s deep R&D-first culture,”.
“As a technology partner, Zoho’s customers continue to rely on us for keeping them ahead of the curve while retaining core tenets like privacy, which they have come to respect. We will continue to deliver on this promise without compromise”, added Ogundare.
Some of the three core tenets of Zoho’s AI strategy include: customer experience, customer privacy, customer Value.
*AI Roadmap and Vision
Ogundare explained: “In the short term, Zoho will facilitate Zia’s integration with third-party intelligence, bringing the newest technology into the company’s broad portfolio of business solutions.
As we progress, the company intends to take generative AI technology in-house, ensuring its 90 million global users benefit from intelligent experiences as well as Zoho’s leading value and privacy standards.
*Generative AI in Zoho Applications
Available in its marketplace, Zoho’s new generative AI extensions, powered by ChatGPT, complement the broad portfolio of AI technology Zoho already supports. This new technology has been contextually integrated into Zoho’s applications and can be leveraged right away by users:
He said: “Zoho CRM with Generative AI can extract important information from customer records, predict deal outcomes, create custom emails and templates, and check for grammatical errors.
“Analytics with Generative AI allows users to import public datasets, blend them with business data, and create SQL queries from natural language.
Our Desk with Generative AI can summarise tickets, analyse customer tone, generate replies from a knowledge base, and track down solutions.”
