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Samsung expands service centre to offer after-sales support to customers in Lagos

By Juliet Umeh

Customers of the Samsung Electronics manufacturing company in Nigeria can now enjoy after sales support for their devices as the company opens a new service centre in Ikeja, Lagos.The new Customer Service Plaza, CSP, was recently launched in partnership with MGS to provide customers with instant access to service, repairs and enquiries on Samsung’s full range of audio-visual, mobile and computing devices in a standalone location.

Managing Director, Samsung Nigeria, Charlie Lee, said the centre is manned by trained engineers together with genuine spare parts for its range of mobile devices, premium and ultra-high definition televisions, microwave ovens, air conditioning units and refrigerators, among other appliances.

He explained that the Service centre also serves as a training facility for the brand’s device users and provides visitors with holistic lifestyle consulting services, including on-the-spot software upgrades and information on how to make the best use of its smart ecosystem. Lee said:

“The opening of this centre is another testament to Samsung’s belief in the economy of Nigeria and our means of bringing after-sales support to our customers.“Our customers in this neigbourhood can enjoy peace of mind and rest assured that a Samsung service centre that can handle both major and minor repairs for their mobile and computing devices, as well as their consumer electronics and home appliances, is just around the corner.”Also, Head of Service of the company in Nigeria, Ibukun Adewole, reiterated the brand’s commitment to industry leading service for it’s esteemed customers. Adewole said:

“Samsung has developed a plethora of differentiated services and value additions, available to customers through our partners, aimed at providing the best experience through the entire customer journey.”In addition to conducting immediate repairs, Managing Director of MGS, Hassan Mehdi, said the centre boasts a sales zone and display area for customers to view, experience and buy the latest range of premium products.Similarly, Technical Head, MGS, Subash Sehgal described the opening of the new service centre as a platform for Samsung, together with its partners to provide its customers with end-to-end solutions from product purchase to delivering on their after-sales expectations.

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